Privacy Policy

Last updated: Aug. 19, 2025

  1. Introduction

This privacy policy sets out how Stormsure Ltd uses and protects any information that you provide, including information submitted through our website at www.stormsure.com. Stormsure Ltd, based in the UK, sells adhesive tapes and repair products (“the Services”). We may process personal data of our customers, contacts, and website visitors as part of our operations.


2. Personal Data and Basis for Collection

For the purposes of data protection legislation, Stormsure Ltd acts as a data controller when personal data is provided directly (e.g., through the website, email, phone, or in person). When processing is limited to fulfilling a contract or when Stormsure Ltd cannot determine the purpose, we may act as a data processor.

We may collect, use, store, and transfer the following types of personal data:

  • Identity Data: name, username, title, job title, directorships

  • Contact Data: billing/delivery addresses, email, phone number

  • Financial Data: bank and payment card details

  • Transaction Data: payment history, product purchases

  • Usage Data: how you use our services and website

  • Marketing & Communications Data: your preferences for receiving communications

  • Additional Data: any other information you choose to provide

Stormsure Ltd does not process special categories of personal data unless necessary and explicitly provided for customization purposes.


3. Failure to Provide Personal Data

If you fail to provide necessary data, we may be unable to perform a contract and may need to cancel a product or service. You will be notified in such cases.


4. How Personal Data is Collected

We collect personal data through:

  • Direct interactions: via website forms, phone, email, post, or in person

  • Third parties: including platforms such as marketplaces or employer referrals

  • Automated technologies: including cookies and plugins used on our website

 

5. Use of Personal Data

Your personal data may be used for:

  • Account registration and verification

  • Order processing, fulfilment, payments, and delivery

  • Responding to customer support queries

  • Marketing communications (email/SMS) and surveys

  • Business performance monitoring and service improvement

  • Organising and managing events

  • SMS marketing campaigns, including reminders and offers

 

6. Mobile Terms of Service

The Stormsure mobile message service (the "Service") is operated by Stormsure (“Stormsure”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Stormsure’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Stormsure through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Stormsure. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to Stormsure or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Stormsure mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to Stormsure or email marketing@stormsure.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.


7. Change of Purpose

Your data will only be used for the original purpose unless we reasonably consider another use to be compatible. Otherwise, we will notify you and explain the legal basis.


8. Data Sharing

We may share personal data with:

  • Stormsure Ltd-affiliated entities

  • Marketplaces (e.g., Amazon, eBay) as required

  • Legal authorities for compliance or enforcement

  • Debt recovery services

  • Prospective buyers during business acquisition discussions

We do not sell or share SMS opt-in data or consent with third parties.


9. Data Storage

Data is encrypted and securely stored in the UK or approved cloud storage services with appropriate security protocols.

9A. International Data Transfers

Some of Stormsure Ltd’s service providers and partners, including cloud storage, email marketing platforms, and e-commerce tools, may be located outside the United Kingdom (UK) or the European Economic Area (EEA). As a result, personal data may be transferred to, stored in, or processed in countries that do not provide the same level of data protection as the UK or EEA.

When we transfer your personal data internationally, we ensure appropriate safeguards are in place to protect your information. These may include:

  • Adequacy decisions: Transfers to countries approved by the UK government as having adequate data protection laws.

  • Standard Contractual Clauses (SCCs): Where an adequacy decision does not exist, we use legally approved data protection clauses to ensure your data remains protected.

 

10. Data Retention

We retain personal data only as long as necessary, in line with legal requirements and industry best practice.


111. Your Rights

You have the right to

  • Access, correct, or erase your personal data

  • Object to or restrict processing

  • Request data transfer

  • Withdraw consent at any time

To exercise your rights, contact: admin@stormsure.com


12. Children

Stormsure’s website and services are not intended for children. We do not knowingly collect data from individuals under 18.


13. Location-Based Data

If location-based services are used:

  • We may collect your location through browser or device data

  • This may be used to tailor content, offer local promotions, or improve service delivery

  • You may opt out of location tracking via your browser/device settings

 

14. Complaints

If you have concerns about how we handle your data, you can contact the Information Commissioner’s Office (ICO) or email us at admin@stormsure.com.


15. Contact Information

For any queries or further information regarding this policy, contact: admin@stormsure.com